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FC-Moto is a German-based online retailer specializing in motorcycle clothing and accessories, as well as gear for other sports like motocross, casual, and cycling. The company was founded in 1996 as a small store and has since grown into a major international online retailer.
Company Information
- Headquarters: Aachen, Germany
- Products: FC-Moto offers a massive range of products, with over 150,000 items from more than 100 brands. Their inventory includes helmets, jackets, boots, gloves, and other protective gear, as well as parts and accessories for motorcycles and bicycles.
- Shipping: They offer worldwide shipping and provide a "best price guarantee." They also have a physical store in Würselen, Germany, where customers can pick up online orders.
Customer Feedback
Customer reviews for FC-Moto are mixed. Some customers praise the company for its good prices, wide selection, and timely delivery. They've reported positive experiences with receiving their orders quickly and without issues, even for international shipments.
However, other customers have reported significant problems, particularly with customer service, shipping delays, and returns. Common complaints include:
- Slow or lost deliveries: Some customers have experienced long shipping times, incorrect labeling, and lost packages.
- Defective or incorrect items: There have been instances of customers receiving products that are damaged, have manufacturing defects, or are not as described (e.g., a "new" helmet that is several years old).
- Difficult returns: While FC-Moto advertises a 100-day return policy, some customers have had trouble with the return process, including being denied return shipping labels for defective items. Additionally, international customers, especially those in the US, have reported high shipping costs for returns and potential issues with customs fees.
- Lack of communication: Several reviews mention poor customer service and a lack of clear communication when issues arise
Returns Policy
FC-Moto offers a 100-day return policy. Items must be unused, in perfect condition, and in their original packaging with all tags attached. They provide a return form that must be included with the package. For returns, the customer is generally responsible for shipping costs, though FC-Moto does offer discounted return labels for many countries. It's important to note that the company may not accept packages sent without sufficient postage.
