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HorseSaddleShop is an online retailer (and consignment marketplace) that sells horse saddles, equestrian tack, bridles, riding gear, and related horse-riding equipment. They promote a large inventory of Western, English, and trail saddles plus tack, pads, stirrups and other equine gear — catering to riders looking for new and used saddles and accessories.
However, there’s significant conflicting information about the company’s reliability and legitimacy, so it’s very important to be cautious. Here’s a balanced breakdown:
🐎 What the Shop Claims
According to one profile (likely marketing content), HorseSaddleShop presents itself as:
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A family-owned retailer with a long history in saddlery
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Offering thousands of new and used saddles and horse-tack items
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Providing customer support and tools like saddle-fit guides
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Shipping products to many countries and carrying popular brands like Circle Y and Billy Cook
This version describes friendly, helpful service and quick deliveries.
(Note: This content may be from promotional material or third-party summaries — and not independently verified.)
😕 What Customer Reviews & Independent Sources Say
The actual customer experience appears mixed to negative based on multiple review sites:
🔴 Poor reviews and serious complaints
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On Trustpilot, many reviews (over half) rate HorseSaddleShop as 1-star and describe order non-delivery or “scam” experiences, with payments taken but no product received and poor/no customer support.
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Several buyers reported needing to pay by e-transfer and not receiving confirmation, delivery, or answers to emails/phone calls — and calling the experience a scam.
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Some reviewers said they ordered new or used saddles that were misrepresented (stains, low condition) and customer service was slow or unhelpful, leaving them out of money on expensive items.
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Others who consigned saddles for sale reported never being paid for their consigned goods.
Overall independent rating analysis shows a low overall score (~2.1–2.8/5) with a large share of negative outcomes.
🟢 Some positive reports exist
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A minority of buyers (including some Facebook comments and review aggregators) report finding the saddle they wanted and receiving quality products, praising helpful support and quick delivery.
However — these positive experiences are far fewer and often anecdotal compared with the negative reports.
⚠️ Key Risks & Warnings
1. Non-Delivery / Payment Issues
Some customers report paying (often by e-transfer or direct deposit) and never receiving their order or confirmation.
2. Poor Customer Service
Many reviewers state that emails go unanswered, phone numbers don’t connect, or responses are very slow.
3. Misrepresented Products
Used items sometimes arrive in worse condition than pictured (e.g., staining, wear) with limited refund or exchange support.
4. Consignment Problems
People consigning saddles have complained of not being paid for items that sold through the platform.
5. Inconsistent Online Presence
Multiple websites and domains purporting to be “Horse Saddle Shop” exist online, and some may be less trustworthy. Scamadviser selectors flag certain domains as low-trust or risky, especially when WHOIS details are hidden.
🧭 Who HorseSaddleShop Might Be For
✔ Riders with strong local support or ability to verify stock before paying
✔ People comfortable with trackable payments (credit card/PayPal with buyer protection)
✔ Buyers who inspect every detail carefully and are not purchasing extremely pricey items blindly
🚫 Who Should Be Very Cautious
❌ People ordering high-value saddles without verified shipping/tracking
❌ Those who will pay by bank transfer or direct deposit (less protected payment)
❌ Buyers who cannot easily dispute charges or seek refunds if things go wrong
❌ Users outside the main service area (no local store or showroom to verify)
✅ My Take (Summary)
HorseSaddleShop’s online storefront exists and sells saddles and equestrian gear, but public user feedback is highly mixed and often negative, with recurring issues around non-delivery, poor communication, product misrepresentation, and problems paying or consignment handling.
If you’re considering buying from them:
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Use secure payment methods (credit card/PayPal when available, for dispute protection)
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Ask for tracked shipping and clear return/refund policies in writing
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Start with small or low-risk purchases before considering pricier items like expensive saddles
Because many reviews mention ordering mistakes and failure to deliver — this brand is considered high risk by many customers and review platforms unless precautions are taken.
