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Here’s a comprehensive look at PuppySpot—what the company is, how it works, what many customers say (both positive and negative), and important cautionary notes if you’re considering using them.

What PuppySpot Is

PuppySpot describes itself as an online marketplace / broker that connects buyers with breeders of puppies (various dog breeds). Buyers can browse available puppies, select one, and the company handles logistics (vet checks, travel arrangements, etc.).
They market convenience: finding a puppy of a specific breed, handling transport, etc.

How It Works (general structure)

• You select a breed you’re interested in on PuppySpot’s website, see available puppies with photos and info.

• You submit an application or deposit, and the company assigns a “concierge” or broker who works with you and a breeder to match you with a puppy.

• PuppySpot then coordinates health checks, vaccination/deworming status, transport (often air or ground) to a pickup point or to your home (depending on location).

• After delivery, there is often some health or “pup-guarantee” commitment (though the details vary).

What People Say: Pros & Positive Feedback

• Many buyers report smooth transactions: puppy arrived healthy, transport was handled carefully, and communication was good. For example:

  “Our puppy arrived when they said he would. They kept us updated the entire time. … We are very happy with our new doggy.

• On Trustpilot, PuppySpot holds a rating around 4.5 / 5 from over 6,000 reviews.

• Some reviewers appreciate the wide breed selection, the convenience of handling many logistics, and the “premium” service level.

• Some positive reviews on the BBB site: e.g., “My pup came on time and the communication was great.

What People Criticize: Negative Feedback & Key Issues

• Several serious complaints around transparency, health of puppies, breeder quality and business practices:

  • On Reddit: a detailed post stating:

    “PuppySpot is a DANGEROUS rip off—DO NOT USE THEM … Puppies live in unsanitary conditions. … YOU WILL NOT GET YOUR MONEY BACK.

  • On the BBB site: multiple complaints of “puppies sold were sick or diseased”, “poor service”, “hidden fees”, “transport issues”.

  • Specific issues include: mark-ups in price (one buyer said they paid over $4,000 while breeder’s price was ~$1,850)

  • Some buyers say they were unable to meet the breeder beforehand, or see the living conditions, or ask detailed questions.

Legitimacy & Expert / Legal Commentary

• An independent legal-advice forum concluded:

  “They seem to be legitimate, but have poor customer reviews. I would caution you VERY strongly to be careful in the online purchase of a puppy; meeting the breeder, seeing how the litter is cared for, and actually interacting with the pup are valuable tools.

• So while PuppySpot is a functioning business and not clearly a “scam” in the sense that the company doesn’t exist, there are significant concerns about how transparent / ethical some of its practices may be.

My Verdict & What I Recommend

PuppySpot can work — some people report positive experiences and healthy puppies delivered. However, there is significant risk involved, especially if you’re expecting premium health guarantees, perfect transparency, or are buying from overseas (which adds transport + import logistics). If I were advising someone, here are my take-aways:

When it might be acceptable:

• If you fully understand what you’re getting, accept that you may not have full access to breeder & living conditions ahead of time.

• If you are using it in a region with strong consumer rights, good vet access, and you’re ready for potential extra vet costs or follow-up.

• If you’re willing to invest the time in checking the puppy’s health, ask for records, and be prepared to monitor carefully.

When to be cautious / avoid:

• If you are buying internationally (shipping a puppy across borders) where import rules, health certificates, quarantine might complicate things.

• If you expect full breeder interaction, facility visits, full transparency — the reviews suggest this is often limited.

• If price is very high (and you’re not sure what you’re paying for), or if the breed is one with known high health risks (so breeder credentials matter a lot).

• If you are not ready for potential vet bills or behavioural issues (which some reviewers say stemmed from poor early socialization).

Key Questions to Ask and Verify (Especially if You’re Outside the U.S.)

• Ask: Which breeder specifically, can I see photos/videos of the puppy’s parents, living conditions, current litter.

• Check: Health records, vaccinations, deworming, vet inspections, guarantee / return policy.

• Confirm: Transport logistics, how the puppy is moving from breeder to you, and what happens if there’s illness or loss in transit.

• Determine: Total cost (puppy price + transport + quarantine/import + necessary vaccinations + any extra local vet visits) and consider local pet import/regulation rules in your country.

• Consider: After-care support, whether there is a comfortable process for returning or reporting problems, how responsive they are.

• Inspect: Legal / animal-welfare compliance in your country for importing a dog, health certificate requirements, quarantine, microchip rules.