20% Off Coggles Coupons, Promo Code

Founded in York in 1974 by Victoria Bage.
Initially a physical store, it expanded to an online presence in 2006.
Bought out of administration by THG plc in 2013.
In June 2024, THG plc sold Coggles, along with its other luxury brands, to Frasers Group.

Products: Coggles offers a range of designer products, including:

Customer Reviews and Reputation:

Mixed Reviews: Coggles generally has mixed customer reviews. While some customers report positive experiences with product quality and delivery, a significant number of reviews highlight issues, particularly with returns and customer service.
Common Complaints: Issues frequently mentioned in negative reviews include:
- Difficult and delayed refund processes.
- Accusations of returned items being damaged or used, even when customers claim they were returned in pristine condition due to defects.
- Poor customer service and communication.
- Late deliveries.

Shipping:

International Shipping: Coggles ships internationally.
Customs Duties: For international orders, customers may incur additional customs charges or duties in their home country, and the buyer is typically responsible for these fees.

Return Policy:

Timeframe: Returns must be initiated within 28 days of receipt.
Condition: Items must be in "pristine condition" with all original packaging and tags intact.
Faulty Goods: For faulty goods, customers are advised to contact customer service within 48 hours of receipt and provide details and pictures of the fault.
Refunds: Refunds are credited to the original payment method within 3-5 working days of the return being processed in their warehouse. Original shipping charges are generally not refunded.
Hygiene Restrictions: Unsealed cosmetics, pierced jewelry, face masks, underwear, and swimwear with the hygiene seal removed are generally not accepted for return for hygiene reasons.
No Exchanges: Coggles does not currently offer an exchange service.